Frequently Asked Questions (FAQ)

Order online via our secure website with Visa, Mastercard, American Express and Paypal. No need to register for an account on our website unless you want to. Add the item you want to purchase to your cart, checkout of our secure store. All your information is kept private and we don’t keep your credit card information on file.

We ship based on size and weight. Add the item you want to your cart and checkout to see the costs depending on your location. Our shipping costs at checkout are approximate, we do our best for the system to get it right. If we under charge for shipping and it’s within a few dollars, we will eat the cost, however if there is a larger margin, we may reach out to collect the difference owed before we ship. There is a $0.00-$5.00 handling charge added to every shipping cost, depending on the type of product purchased. Some art is more sensitive than others and needs special packaging. This cost covers boxes (if we didn’t use free boxes), wrapping, tape, bubble wrap and the containers that some blob art are shipped in.

International questions are covered in another section.

Is it safe to place an order at your website? Yes, we have a secure and strong SHA2 with 2048-bit encryption. At any time, click on the lock icon in the browser URL bar to confirm and see details of expiration and issuing company.

All inventory is in stock and ready to ship. We do our best to ship within a day or two business days. We do not ship on weekends.

Visa, Mastercard, American Express and Discover. If you would like to send in a check, mail to 8030 Kirkpatrick Rd, Sweet, ID 83670. Payment must clear before we ship.

No sorry, what is in stock is all we have. We can paint a new painting under a custom order. Please note that any acrylic pours cannot be duplicated exactly and since all artwork is handmade, there are different end results that occur.

The system is set up for shipping international, but the cost is never accurate. The struggle is real. In addition, some countries may require certain custom requirements we may not be able to meet. I will refund you should that occur.

I set up flat rates for shipping internationally and consider it a deposit on the shipping cost. I will refund you if you overpay and I will charge you back if not enough was charged (with your permission of course). I don’t make a profit on shipping and will refund if over. Shipping costs may have handling included depending on the type of art you order. Some art needs special packaging. Furst Art Studio is only responsible for paying fees to ship out of the US. Any customs or duty fees are not our responsibility.

Yes, within 14 days, as long as the product is in the same condition as when it was shipped to you. Buyer pays shipping on the return and the original postage won’t be refunded. There are no returns on sale items.

Shipping delays may occur during holiday seasons, order early.

Idaho residents will be charged sales tax of 6%.

Some yes, some no. It will be noted in the description of each.

Acrylic pour paintings may have imperfections and the back of the painting may have paint stains.

Yes! I do list free art and you pay shipping and handling. Depending on the art you order, there may be a handling charge associated with the fee. This is because certain art requires special packaging or larger boxes.

On some of the heavier and larger blob art, the weight that we have noted may far exceed what the actual weight of the product is. This is because the amount of shipping charged at checkout for those items are too low. We have adjusted the weight to compensate for those delicate/heavy/large items that require special packaging. I do keep an eye on the shipping cost and what you paid. If you overpaid, I’ll refund you.